Your information, handled with care.
How GAN-TECH Ltd handles information submitted through this website and the customer portal.
Information you provide
When you send an enquiry, book a demo, subscribe to updates or create a customer account, we receive the details you enter — such as your name, email address, organisation, phone number and message — and use them to respond, run the meeting, send what you asked for or operate your account.
How it is handled
Submissions are stored in the company’s access-controlled workspace so the team can respond and follow up. Email delivery, database and hosting providers process data on our behalf to deliver and secure these services. Access is limited to staff who need it, and changes are recorded in an audit log.
Subscriptions and billing
If your organisation subscribes to a product, we keep the plan, billing contacts, invoices and payment references needed to provide the service, account for it and meet tax obligations. Product applications in the GAN-TECH group may confirm with this platform which products your organisation can use when you sign in to them.
Cookies
We use strictly necessary cookies to keep you signed in, remember your language and theme, and protect forms. When you arrive through a campaign link or another website, a first-party cookie remembers that source for up to 90 days so we can tell which campaigns help people find us. It is never shared with advertising networks.
Email updates
Newsletter subscriptions use double opt-in: nothing is sent until you confirm your address, and every message includes a one-click unsubscribe link.
Retention and your rights
Information is kept only as long as needed for the purpose it was collected and for legal obligations. Under the Kenya Data Protection Act, 2019 and similar laws you can ask to access, correct or delete your information, or object to its use, by contacting support@gan-tech.pro.
Data controller: GAN-TECH Ltd, Nairobi, Kenya.